Account FAQs

How Do I Change My Subscription/Invoicing?
To make any changes to billing or subscription information (ie. payment method, billing frequency, number of sites, subscription plan, AP contact, plan add...
Wed, 22 Apr, 2020 at 6:12 AM
How To Close A Study
Study Closeout Policy TrialKit provides the ability for users to lock and close down a study database upon completion of their study. The two primary steps...
Mon, 27 Apr, 2020 at 11:06 AM
How do I change the name of my website host?
Host/Account naming can be edited by Host Administrators, or other user roles with the permission, in the Account Manager.
Thu, 14 May, 2020 at 1:50 PM
How does study licensing work?
Study Licenses are normally set up on monthly terms and are applied one month prior to expected "go-live" through one month post study completion....
Wed, 22 Apr, 2020 at 6:14 AM