Site Coordinator/End User FAQs

Where Do I Start?
Read the Getting Started FAQ here to get up and running on TrialKit.
Wed, 6 May, 2020 at 1:01 PM
How do I log in to the Android or IOS Application?
After you download the TrialKit app from the Google Play Store or the Apple App Store.  Use the same ID and Password you log into the website with.  Or, if ...
Mon, 20 Apr, 2020 at 7:50 AM
What if I get an error using the Android or IOS device application(s)?
Check the following three items: 1) Check if a pending update to the TrialKit app is available in Google Play or the Apple Store. If so, please update t...
Mon, 20 Apr, 2020 at 7:51 AM
Forgot Password
Web Version 1) If you forgot your password click the "Forgot Sign In" link on top right hand portion of screen. 2) Fill in email ...
Mon, 20 Apr, 2020 at 7:49 AM
What if I have protocol question on study?
If you have question on the design or protocol of the study please contact your Study Manager for more information. 
Sat, 4 Jun, 2016 at 4:55 AM
Can I open multiple browser tab/windows?
As best practice, TrialKit does not recommend opening multiple windows/tabs because it may lead to conflicts with saving data if multiple subject records a...
Mon, 20 Apr, 2020 at 7:53 AM
Why Can't I Access Subjects?
If you are unable to open the Subject Manager, contact your study Administrator for appropriate permissions to be granted. If you are able to open the S...
Mon, 20 Apr, 2020 at 7:54 AM
I have a slow system, can I speed up the loading of my data entry forms in the Subject Visits and Events Manager Page?
Q: My Subject Visits and Events Manager Page is running slower and slower because of the high volume of records we enter for the subjects. Is there anything...
Tue, 19 Jun, 2018 at 3:43 PM
How to I mark my inventory as accepted?
There are two ways to mark inventory as accepted and ready to assign to subjects: Via Mobile:  Scan in bar-code and, when prompted, mark accepted on y...
Mon, 20 Apr, 2020 at 7:55 AM
How to enter date for intervals in Interval Data Entry (IDE)
Entering one date for each interval of forms On the Mobile App: Enter date using the date controll...
Wed, 25 May, 2016 at 6:46 AM