Clear Browser Cache and Cookies

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Occasionally clearing your browser's cache and cookies may help to eliminate common problems. To clear your cache, follow the steps below for your browser:

Mozilla Firefox

  1. Once your browser is open click on "≡" located at the top right of the browser then click "History" and select "Clear Recent History".

  2. Remove checks from everything except "Cache" and "Cookies" which should be left checked.

  3. Choose "Everything" in the "Time Range to clean" dropdown.

  4. Click the "OK" or "Clear Now" button.

  5. Close and re-open your browser before returning to Box.

Edge

  1. Open Microsoft Edge and click on the three dots in the upper right-hand corner.

  2. Scroll to the bottom of the menu and click on "Settings."

  3. Select "Privacy, search, and services." It should be the second option below the search bar.

  4. Scroll down until you reach "Clear Browsing Data" and select "Choose what to clear."

  5. A window will pop up that indicates the types of data saved by your browser. "Cached images and files" should be the fourth option.

  6. To fully empty your cache, select "All time."

  7. Once you’ve made your decision, click the blue "Clear now" button.

Google Chrome

  1. Click the menu icon "≡" on the right end of the browser toolbar.

  2. Select "More Tools" > "Clear browsing data"

  3. Select the options for "Cached images and files" and "Cookies"

  4. Use the menu at the top to select "the beginning of time"

  5. Click "Clear browsing data"

  6. Close and re-open your browser before returning to Box.

Safari (Mac)

  1. Click on the Safari menu > Preferences

  2. Navigate to Privacy

  3. Click "Manage Website Data..." under Cookies and website data.

  4. Click Remove All