How study team members or Clinicians can get technical support from the TrialKit help desk
If the knowledge base articles here do not answer your question or issue, please open a support ticket via the button at the top of this page and fill in all required fields. Include as many details as possible, including a full screenshot if possible.
Study Participants
If you are a study Participant, please reach out to your site Coordinator or study contact provided when you were registered in the study.
The TrialKit Support Desk will not be able to support questions related to specific studies, but can help with issues related to the website or app.
Steps that will ensure the quickest and most accurate responses
Fill out a support ticket and provide as many details as possible. Set the operational impact in the ticket as appropriate to how much the question or issue is preventing your key objectives.
Tip
A full screenshot of the browser or app window is always helpful for the Support Team to get the necessary information for quickly helping with a question or issue.
If the screenshot does not already display the study and subject information, the links shown below (web only) can be used to quickly copy that information to the clipboard for pasting into a support request.
Submit the ticket and the TrialKit support team will normally reply within 24 hours. Urgent requests will can faster attention