How TrialKit Licensing and Billing Works, How to Request Changes
To make any changes to billing information (ie. payment method, billing frequency, AP contact), please contact the Billing Department at email@example.com.
Billing info and licensing terms are normally setup with the initial licensing agreement (SLA). Some changes may require a Change Order.
The TrialKit platform contains modules that you can add or remove for any given study. These modules are:
- TrialKit AI
- TrialKit BI
- TrialKit Coder*
- TrialKit Drive
- TrialKit ePRO/eCOA
- TrialKit Engage
- TrialKit eTMF*
- TrialKit RTSM
- HealthKit/Apple Watch Integration
- Various APIs
*Modules with asterisks can be used as a standalone tool.
To request an additional TrialKit module or the removal of an existing module, please submit a Module Change Request.
Once the request is received by CDS, a formal Change Order will be sent to the Customer for review, approval and signature. This signature grants CDS the required approval to make any changes to the study on the date agreed to in the form.
Closing A Study
You may close a study and stop billing at any point, as long as we receive at least a 30-day notice (as is outlined in our Study Closeout Policy). Refer to How to Close A Study to initiate the process.