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How to get technical support from the TrialKit help desk

If the support knowledge base articles do not answer your question or issue, please open a support ticket and fill in all required fields on the support ticket. Include as many details as possible, or a full screenshot that displays all the info.

Steps that will ensure the quickest and most accurate responses:

  1. Provide as many details as possible, including a full screenshot of where you see an issue.
  2. If you are on the web, quickly grab the study, subject, or form information using the copy icon. This will copy the details to your clipboard for pasting into your support request.


Submit the ticket and the TrialKit support team will normally reply within 24 hours for non-urgent requests.