Setting Your User Preferences

Preferences and Personal Profile Settings That Can Be Set By Each User


The system will ask each user to set or verify specific information as a new user when signing in  the very first time. That information includes:

  • Preferred time format
  • Timezone
  • Privacy Policy agreements

Why is this important? The system needs to know each user's timezone as it applicable to data entry audit trails and time-based logic. The time preference allows users to set how they want to view time-based data (12-hr or 24-hr format).


A prompt will display until each of the preferences are confirmed. To later change preferences, access them as shown below for both the web and the app.

As an option, a phone number can be saved for the purpose of receiving 2-factor authentication codes if the study is configured for added security.

NOTE: By default, if preferences are not updated, users will see date fields in DD-MON-YY format and time fields in 24-hour format. Time zones are required to be set by each user when signing in for the first time. If a timezone is not set, the system will default to GMT.

The date and time format must be set by each user individually. It cannot be forced as a single format for all users in a study.

Web Browser:

From the upper right corner of the screen.


Mobile App:

iOS Android



Q. Why does the visit date on some forms not match the time in the audit trail

A. Visit dates can have different meanings depending on how the form is configured by the study Builder. In many cases, it's intended to equal the date of collection. Some Builders will even have it auto-populate with the current date and time of the user who is entering the form, based on that user's timezone. On the other hand, the audit trail date and time get stamped when the form is saved - which is displayed in server time on the web browser or the viewer's own timezone on the mobile app.


Q. We set my own date format to be DDMMYYYY as a guideline. But after completing the questionnaire, the date viewed in a colleagues system is  YYYY-DD-MM 

A. Each user can set their own preference for date format. It does not impact the date and can be changed at any time by the person viewing the data.