This article describes how a Customer of CDS services can get the information needed for supplier control processes or vetting purposes
Crucial Data Solutions is held to a high standard with regard to functionality, regulatory compliance, security controls, and privacy safeguards. We assess our suppliers in these capacities, so understand the needs our own customers have when on-boarding CDS as a vendor or performing routine qualifications. If that customer is you, this guide will direct you to the best places for gathering information.
NOTICE
If your assessment(s) are combined across broad topics like QMS, Security, and Functionalit, to help make the process efficient, we recommend separating those parts and using the channels described below to obtain all the required info.
TrialKit Functions/Capabilities
A demonstration with our team is always the first necessary step for your organization to get many of these questions answered. CDS business model does not support performing functionality assessment documents on behalf of customers. This includes RFIs.
For all other function-related questions that have not been addressed directly in demonstration, customers are encouraged to use this comprehensive knowledge base for the details outlined in depth. Please work with your Representative for any gaps o in requirements that could not be self-assessed.
Regulatory Compliance and Quality Management
Please request access within our Trust Portal. There you will get many high level and detailed documents about CDS' approach to quality management and GCP-related regulatory measures. There is also a separate Knowledge base within the trust portal that is pre-filled with most (if not all) of the same questions you have. Lastly, we recommend checking out our ISO 9001 matrix, also located in the trust portal, as that program helps standardize requirements that many customers ask about in different ways.
Request Access to Trust Portal
Security and Privacy
Access our public Trust Portal for all of this information. If more details are needed, please request access within the portal to unlock more content.
Still Need More Information?
If you have gone through the channel(s) above and still can't find answers for everything you need, please submit your assessment in Excel or CSV format within the trust portal (access is required to see this option).
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Manual assessments can take 2-4 weeks for processing. Additionally, CDS will only be provide responses for information that cannot be found in the trust portal. For that reason, we recommend using the many resources we provide to get the information your organization SOPs require.
Request For Audit
If information provided on our website is not enough or your Organization requires a remote desktop audit with CDS Quality Assurance, please contact your Representative or the support desk to put you in contact with the right member of our team.
Audit Guidelines
CDS requires 60-day notice to properly schedule Personnel among existing priorities
Audit agenda is required at the time of scheduling and not less than 30 days prior to the scheduled audit
All audits are conducted remotely via secure file share and web meetings
Audits are limited to 6 hours total time, with a session maximum of 2 hours.
Existing customers are limited to one audit every 2 years to support common compliance standards. Any more than that is subject to charges