1. Help Center
  2. Study Configuration and Form Building

Contact Us Page

Providing Study Specific Contact Information to Users for Help and Support

If users have study-specific questions or need direct support for a study, the study provider or Administrator should be contacted. If the provider has configured the system to include a contact page, it can be found under the Account menu > “Contact Us” page via the web.  If nothing has been displayed it has not been set-up by the Study Administrator.

The right is called “Pages Granted to all Users” which will allow access to the Contact Us menu.

Crucial Data Solutions, Inc. is the vendor behind the TrialKit platform. Technical Support can be reached via the support portal support@trialkit.com

For Study Managers and Administrators:

The Contact Us page within the system is used for study builders to build and customize a web page which provides contact information for Study Administrators.  Issues like protocol questions and data entry questions are good examples of placing contact information in a readily available place within the system.

The sample below is from the build web page.