ePRO Notification Configuration

Configuring Automated Notifications Based on Delivery Timelines for ePRO Forms

ePRO notifications are generic pre-defined messages that the system sends to Participants as forms become due for them to complete.

Whether or not the message is sent to Participants depends on these factors:

  • The form is due for completion
  • The form is enabled to send Notifications
  • The Participant user has not opted out of notifications

To learn about making ePRO forms deploy based on specific timelines, read more here.

The delivery timing of those messages does not need to be configured because they are sent automatically when forms are due for a Participant. However, the message itself does need to be configured, which is covered in this article.

The notification configuration is accessible from the Study menu using the Web Browser or Mobile App. It can be found under the Study menu.

Web Browser:

epronoticeswebmenu

Mobile App:

 

Displaying Image_20230628_092622.png

By default, notifications will always be sent to participants when forms come due. If there is no need for specific forms to send notifications, they can be turned off via the form properties.

If a form's 'View' permission has been disabled for the Participant role, notification will still be sent, but the form will not show up in the list of due forms for the Participant. The purpose of this is to be able to drive notifications separately if ever needed.

Event-Triggered Diaries are the only type where notifications cannot be disabled.

 

Setting a frequency of zero will equate to hourly notifications to the participant.

If only an initial notice is needed with no follow-up reminders for a given form deployment, the value for the frequency can be set to a high arbitrary value like 500.

 

Notification Message Example On the Web:

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Below is the Html for the ePRO notification example message shown above.

Messages sent via push notification will remove any HTML formatting and display text only. HTML should only be used if notifications will primarily be viewed via email. 

By default, it's best to use simple and generic plain text notifications to be sure the delivery system  (email, push notices, or SMS) supports it.

Simply copy and paste the following into the html editor:

<style>a:link,a:visited { background-color: #f44336; color: white; padding: 14px 25px; text-align: center; text-decoration: none; display: inline-block }</style>  
<p><span style="font-size: 12pt; color: blue; font-family: arial, helvetica, sans-serif">This is a friendly Reminder for a form due on ACME Consent Study </span></p>
<p><span style="font-size: 12pt; color: blue; font-family: arial, helvetica, sans-serif">Please access TrialKit on the web or mobile app to complete your form: </span></p>
<p><a href="https://participant.trialkit.com/" target="_blank">Open TrialKit</a></p>
<p style="font-size: 14px; margin: 0in"><span style="color: blue; font-family: arial, helvetica, sans-serif; font-size: 10pt">If you have any questions, feel free to reach out to one of the study coordinators at:<br />
</span><span style="color: blue"><a target="_blank"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">support@sponsor.com</span></a><br />
<a target="_blank" value=" 12123420520"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">888-888-8888</span></a><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">.</span></span></p>
<p style="font-size: 13.3333px; margin: 0in"><span style="color: blue; font-family: arial, helvetica, sans-serif; font-size: 10pt"><br />
</span></p>
<p style="font-size: 13.3333px; margin: 0in"></p>
<p style="margin: 0in"><span style="color: blue; font-family: arial, helvetica, sans-serif; font-size: 10pt">Have a great day and thank you for participating in our study!</span></p>
<p style="margin: 0in"><span style="color: blue; font-family: arial, helvetica, sans-serif; font-size: 10pt"><br />
</span></p>
<p style="margin: 0in"></p>
<p style="margin: 0in"><span style="color: blue; font-family: arial, helvetica, sans-serif; font-size: 10pt">Warm regards,</span></p>
<p style="margin: 0in"><span style="color: blue; font-family: arial, helvetica, sans-serif; font-size: 10pt">The NCOR Team</span></p> 


A Step-by-step Guide to Creating ePRO Notifications