Accessing and getting signed in to TrialKit as a Clinician type user.
TrialKit can be accessed from a web browser at trialkit.com, or via the mobile app on both Android and iOS by both Clinicians (All Study Personnel) and Participants. This article guides Clinicians through the sign in process.
If you received an invite from the system, use the link contained in that email to sign in. The link expires 60 minutes from being sent. If yours is expired or you didn't receive a link but were told that you should be able to access the system, simply request a new link by using the forgot password option. Be sure to use the same email address that was registered with the system by your study Administrator.
If you don’t seem to be getting an email with your sign in information, please take the following steps:
- Check your spam folder
- Verify the following domains are white-listed with your IT department or email platform - clsds.com and trialkit.com
- Request a new sign in link by using the Forgot Password option. The email should be received within 1 minute.
- If none of the above work, submit a support request to have a technical team member verify the email is being sent.
Using the link sent to you in email will direct you to set your password. Once that is done, you will need to sign in using your email and new password.
Prompt for basic user settings
After signing in for the first time, the system will prompt for timezone and agreement to site policies. Please be sure to set the correct timezone for your region to ensure data checks function correctly on the study.
Biometric Sign In
After your first sign in on the mobile app on a personal device, biometric sign in will be an option to make access more secure and convenient.
Some studies may require 2-factor authentication. If this is the case, a 4-digit code will be sent to your email address on any new device