Accessing and Signing Into TrialKit as a Clinician Type User
TrialKit can be accessed from a web browser (see supported browsers) at trialkit.com, or via the internet-connected mobile app on both Android and iOS by both Clinicians (Study Personnel) and Participants. This article guides Clinicians through the sign-in process.
If you received an invite from the system, use the link contained in that email to sign in. The link expires 60 minutes after being sent. If yours is expired or you didn't receive a link but were told that you should be able to access the system, simply request a new link by using the forgot password option. Be sure to use the same email address that was registered with the system by your study Administrator.
If you don’t seem to be getting an email with your sign-in information, please take the following steps:
- Check your spam folder.
- Verify the following domains and IP addresses are white-listed with your IT department or email platform - clsds.com and trialkit.com
- Request a new sign-in link by using the Forgot Password option. The email should be received within 1 minute.
- If none of the above work, submit a support request to have a technical team member verify the email is being sent.
Using the link in the email will direct you to set your password. Once that is done, you will need to sign in using your email and new password.
Prompt for Basic User Settings
After signing in for the first time, the system will prompt for timezone and agreement to site policies. Please be sure to set the correct timezone for your region to ensure data checks function correctly on the study.
Biometric Sign In
After your first sign-in on the mobile app on a personal device, biometric sign-in will be an option to make access more secure and convenient.
Some studies may require 2-factor authentication. If this is the case, a 4-digit code will be sent to your email address for any new device you sign in with.
After Signing In
After successfully signing in, you will be brought to the home screen of a study and see your name and role on the screen.
TrialKit is validated for data entry with the following browsers:
- Google Chrome
- Microsoft Edge
Chrome is the only browser validated across all other lower-impact functions outside of data entry.
Sign In Troubleshooting
If you have trouble signing in, the first step is always to try resetting your password. If you still have trouble after doing that, check the list of possible scenarios listed here, and follow the directed steps.
If you received an email but the link is telling you its expired, reset your password once more and be sure you are using the most recent link that is sent to your inbox. It should be sent immediately to your inbox when you request it.
If you received an email and have reset your password successfully, but it does not work when you try to sign in with your newly established password, try resetting it one more time just to be sure you are using the correct new password. If that does not work, contact TrialKit support. Please provide the support desk with a screenshot of the error you are receiving.
If you did not receive an email at all:
- Check your spam folder for the sign in reset link. If it is not there...
- Try resetting it once more. If you still don't receive the email...
- Contact TrialKit support. Common causes include domain email filter rules blocking or unsubscribing from unverified senders. TrialKit support can help you identify the cause.
It might be necessary that your domain Administrator or ISP needs to get involved by allowing emails from the following senders: