Accessing Participant PINs and Manually Sending an eMail to a Participant
Site users are able to reference Participant PIN numbers for the purpose of assisting participants with sign-in. Manual pre-configured notifications, such as sign-in information, can also be sent to specific Participants.
There are three ways participants can be notified with their PIN and other study information.
NOTE: The Participant can use the ‘Forgot Pin’ option on the sign-in screen if they have forgotten their PIN.
Automated Notifications
Each study is configured to automatically send sign-in information to the Participant when they are registered. This includes their login PIN number. The message and instructions are tailored per study by the study Builder. If the study allows for it, this message can be re-triggered to the Participant each time the registration form is saved, or via the method outlined below.
Other automated notifications to Participants are sent when forms come due for completion. These automations are based on the design as configured by the study Builder.
Accessing the Participant's PIN
Web Browser:
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The PIN is also accessible within the Participant Messaging screen discussed further below.
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Manual Notifications (Mail Merge):
Study Participants can be directly messaged by the site with pre-designed notifications through the ePRO mail merge tool.
This is only to send a pre-configured notification to a study Participant. The common use for this is to send the Participant their initial study information that might have gone out when they were first registered. The Study Administrator is able to configure any other messages as well.
To use the mail merge tool:
In the subject manager, tap the ePRO icon for the Participant ID to whom the email needs to be sent.
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Next, select which message and distribution list to send the Participant.
If the screen does not show this option, it's because the selected Participant does not have an email address.
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After selecting which email message to send and to which distribution list it should go, tap the Merge Mail button. This will display the message that will be sent, Emails are sent with a redacted email address.
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Lastly, tap the Send Notification button.
This will only send the Participant messages if an email address has been provided on the registration CRF. After selecting and merging an email, as shown above, the Participant email will be displayed in redacted form if one exists. This allows study users to be blinded to patient identifiers. To access the email address, open the eCRF where it was collected and you will be able to view if you have not been blinded to the field.